Read our Terms & Conditions

$50 Booking Deposit

Due to high levels of no-shows and last-minute cancellations, Contour Clinics has introduced a $50 booking deposit to reserve an appointment. This $50 booking deposit will be credited towards your treatment, or refunded in full if you show for your appointment but decide not to proceed with your treatment. We understand unplanned events can occur resulting in the need to cancel or reschedule your appointment. If this happens, we respectfully ask for your cancellation call 48 hours prior to your scheduled appointment. If you cancel your appointment with less than 48 hours notice, your deposited amount will be forfeited.

 

Promotions and Special Offers

Anti Wrinkle Packages (Type A)

FOREHEAD LINES: 30 units maximum total

FROWN LINES: 50 units maximum total

CROWS FEET: 50 units maximum total

2 AREA PACKAGE: 90 units maximum total

3 AREA PACKAGE: 120 units maximum total

Anti Wrinkle Packages (Type B)

2 AREA PACKAGE:L 36 units maximum total

3 AREA PACKAGE: 48 units maximum total

All payments must be made in full at the time of purchase and the terms of our refund policy apply. Offer may be withdrawn at any time, can be used with a voucher but not with any other offer.

Complimentary Top-Ups

All mentions of complimentary top-ups on our website, social media and other communication channels refer to anti-wrinkle treatments only. We do not offer complimentary top-ups on any of our dermal filler treatments.

Prepaid Treatment Packages

The full amount of the prepaid treatment package is payable prior to the commencement of any treatments. Bookings must be made for each treatment within the package.

Contour Clinics has a strict ‘no refund’ policy on prepaid treatment packages for change of mind reasons, in the event that your circumstances change, or in the event that you choose to discontinue treatments.

 

Consultation Fee

• First consultation is complimentary
• Second consultation without a treatment attracts a $50 consult fee. In essence, $50 holding deposit is forfeited.

Cosmetic Injections – Terms and Conditions

• Cosmetic injection treatments appointments require a booking deposit of $50.
• Bookings must be made in advance.
• Cosmetic injection clients must be deemed medically fit and suitable for treatment, following a consultation with one of our injectors.
• The price per area treated will depend on the number of units required and the product used.
• For legal reasons, the product names cannot be used in advertising. Please contact one of our injectors at our clinics for details.
• Products purchased in a package can only be used in one appointment.
• Packages cannot be split over appointments

Medications/ Change in Medical History:

It is the patients responsibility to inform Contour Clinics if there is a change in their medical history (eg cold sores or pregnancy) allergies or medications (eg Isotretinoin).

In the unlikely event of an unforeseen emergency involving the care of the patient, the patient will be evacuated to a hospital at the discretion of attending paramedics. All costs relating to the transfer and care of the patient remain the responsibility of the patient. Please advise your treating practitioner of any procedures, medication either oral or topical that you are currently or have recently taken or used.

Review of Procedure

Review of procedures are done at two weeks or four weeks after the procedure depending on the procedure, except in the case of cosmetic emergencies, for example vascular occlusion or infection which will be seen immediately, as an emergency. Asymmetry, typical post treatment swelling, lumpiness will not be reviewed for at least two weeks unless advised otherwise by the doctor.  If there are signs of infections or other serious complications, no reviews will take place before the advised review time frame. It is your responsibility to inform the clinic if there are any signs of serious complications. We can be contacted via our Live Chat on our website, email, or phoning the clinic.

Hyalase/Dissolving of Dermal Fillers

Should the patient request to dissolve any dermal fillers performed at the Contour Clinics, a minimum of four weeks after the procedure is required before assessment, and the cost of dissolving the dermal filler is approximately $600 per treatment. You may require approximately three sessions. Our doctors / nurses reserve the right to decline the treatment of hyalase if they think it is unsafe or not in the patient’s best interest or if they wish to cease the practitioner patient relationship. In this case, The Contour Clinics will refer the patient to another clinic for further treatment.

Photography

Every patient will have photography prior to their first consultation. In making an appointment at the clinic, patients are consenting to this part of the normal procedure of the clinic. Photographs will also be taken again when advised by the doctor/therapist.

Ceasing the Clinic/Patient Relationship

Contour Clinics practitioners reserve the right to cease the clinic-patient relationship at any time. In this case, the patient will be offered alternative doctors/therapists/clinic to continue their treatments.

Asymmetry

All humans are asymmetrical. Our doctors/therapists will do our best to improve on this. All corrections of asymmetry post treatment are at the cost of the patient. Contour Clinics does not offer any complimentary treatments in the case of asymmetry.

Suitability for treatment:

Contour Clinics does not accept all patients for treatment. Some patients are unsuitable for the procedures performed. Contour Clinics reserves the right to decline or cancel further management of any patient if in the clinical opinion of the medical practitioner the patient is unsuited for further care. In the circumstance Contour Clinics would like to cease the care of our patients, we will refer the patient to another clinic. Contour Clinics offers no guarantee or warranty that any procedure will benefit the patient or have guaranteed outcomes. As a patient at Contour Clinics, you acknowledge that there is no guarantee of results for any procedure. Whilst every effort is made to achieve desired outcomes you as the patient understand that these are not guaranteed. Satisfaction rates of all medical procedures performed at Contour Clinics are very high.

Refund Policy

As there is no guarantee with medical procedures it is essential that the patient understands procedures are not an exact science. Every human body is different and may react differently. Whatever the outcome, the product and or service has been provided, and it is therefore not possible for Contour Clinics or the consulting doctor/therapist  to refund procedure fees.  This is non-negotiable. Contour Clinics will make every reasonable effort to achieve the aesthetic outcome the patient requests, however no guarantees are offered in relation to the effects of any procedure performed.

 

Use of Vouchers

• Unless otherwise stated, vouchers cannot be used towards retail products
• Strictly one voucher to be used per appointment
• Vouchers can be used at listed clinics only
• Voucher must be shown at time of payment

Use of our website and copyright information

The information contained and accessed of https://contourclinics.com.au (the “Site”) is provided by CONTOUR CLINICS for general guidance and is intended to offer the user general information of interest only.

Based on the fundamental universal condition of the electronic communication process, CONTOUR CLINICS does not guarantee or warrant the Site will be uninterrupted, without delay, error-free, omission-free, or free of viruses. Therefore, the information is provided “as is” without warranties of any kind, express or implied, including accuracy, timeliness and completeness. In no event shall CONTOUR CLINICS, its directors, employees, agents or its related corporate entities be liable for any direct, indirect, incidental, special, exemplary, punitive, consequential or other damages whatsoever (including, but not limited to, liability for loss of use, data or profits), without regard to the form of any action, including but not limited to contract, statute, negligence or other tortious actions, arising out of or in connection with the Site, any content on or accessed by use of the Site, or any copying, display or other use hereof.

As content on the Site is subject to copyright, any unauthorised use of any materials on the Site may violate copyright, trademark and other laws. Should a user download the materials on the Site for personal or non-commercial use, the user must retain all copyright and other proprietary notices contained in the original materials on any copies of the material. Materials on the Site may not be modified, reproduced or publicly displayed, performed or distributed or used for any public or commercial purposes. Third Party Links are provided as a convenience to our users. CONTOUR CLINICS does not control and is not responsible for any of these sites or their content.

 

 

Instagram Giveaway Competition at @ContourClinics

• By entering this competition, an entrant is indicating their agreement to be bound by these terms and conditions.
• Route to entry for the competition and details of how enter can be found at both https://www/instagram.com/contourclinics
• Multiple entries are accepted per person but you must follow all rules on the above Instagram pages to be eligible for multiple entries.
• Closing date for entry will be Friday 30th June 2023. After this date then no further entries to the competition will be permitted.
• Entrants agree and acknowledge that Contour Clinics does not accept any responsibility or liability for entries that have not been received for whatever reason. It is the entrant’s responsibility to ensure that they complete their entry before the closing date.
• Entrants agree to be bound by Contour Clinics Privacy Policy found at https://contourclinics.com.au/privacypolicy

Rule to enter:
• The rules of the competition and how to enter are as follows:
• You must complete your details via the Instagram competition post.
• This competition gives entrants a chance to win a Contour Clinics voucher.
• Contour Clinics reserves the right to cancel or amend the competition and these terms and conditions. Any changes to the competition will be notified to entrants as soon as possible by Contour Clinics. You agree that Contour Clinics may use the details you have provided when entering the competition, to contact you or communicate such changes to you. You release Contour Clinics from any liability and claims you may have against Contour Clinics in this regard.

The prize is as follows:

🤩 PRIZE ONE
$10,000 voucher

🤩 PRIZE TWO
$5,000 voucher

🤩 PRIZE THREE
$3,000 voucher

🤩 PRIZE FOUR
$2,000 voucher

🤩 PRIZE FIVE
$1,000 voucher

🤩 RUNNER UP PRIZES (1) 🤩
5 x $500 vouchers

🤩 RUNNER UP PRIZES (2) 🤩
15 x $100 vouchers

• Winner will be drawn by a random computer generator, with vouchers available to be used for Skin Treatments.
• The winners will be notified by email and/or DM on Instagram within 1 week of the competition closing date. If one or any of the winners cannot be contacted or do not claim the prize within 7 days of notification, we reserve the right to withdraw the prize from that winner and pick a replacement winner. It is your responsibility to ensure that you are contactable by Contour Clinics and you release Contour Clinics from any failure of Contour Clinics to contact you.
• Contour Clinics will notify the winners when and where the prize can be collected or is delivered.
• Contour Clinics decision in respect of all matters to, relating to or arising in connection with, the competition will be final. You agree and acknowledge this.
• By entering this competition, an entrant is indicating their agreement to be bound by these terms and conditions.
• The competition and these terms and conditions are accessible in Australia and you agree to be governed by, and submit to, the laws of Australia.
You agree and acknowledge that Contour Clinics is not liable for any loss, injury or damage that arises from, or in connection with, the prize. The winner accepts the prize at their own risk and releases Contour Clinics from any liability in this regard.