Read our Privacy Policy

Contour Clinics Privacy Policy

Contour Clinics and its related bodies corporate and affiliates are committed to protecting and preserving the privacy rights of our patients.

Contour Clinics collects information from our patients in the course of providing services and products.
Contour Clinics is bound by the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs). This policy sets out how Contour Clinics treats personal information of our patients, which includes “sensitive information” (defined below) (together “personal information”). It is available to all members, staff and the public, free of charge and further information on our information handling processes is available on request.

 

Collection

Contour Clinics collects personal information of patients for the purpose of providing cosmetic injectable, dermal and skin laser therapy and related health care needs to a patient. The specific uses to which Contour Clinics holds patients’ personal information include to treat, coordinate and implement care plans for the treatment of a patient. Generally speaking, most personal information is collected directly from the patient.

The type of information Contour Clinics collects directly from a patient includes:

• Prior the appointment: name and contact details to make the appointment, requests via social media platforms including the provision of personal photographs.
• At the time of the appointment: name and contact details to make the appointment.
• At the time of the consultation: Patient’s name, address, date of birth, email address, gender, spoken languages, medical history including family medical history. The information collected will be relevant to the clinical needs and treatment of the patient.
• Post treatment follow up: concerns, complications and review information.

Contour Clinics may also collect information relating to a patient through other means, such as through referral from a patient’s healthcare practitioner.

 

Use and Disclosure of Information

Contour Clinics (including any and all of its staff, including both clinical and non-clinical staff) and related bodies corporate and affiliates will access and use a patient’s personal information to provide services or product to a patient and/or assist with booking appropriate future appointments and manage any concerns, enquiries or complaints.

Contour Clinics may disclose personal information about patients to its related bodies corporate and affiliates or third parties for the purpose for which that information was collected and also for related purposes that could reasonably be expected by the patient. This includes, but is not limited to, for the following purposes:

▪ to perform authorised financial transactions with you;
▪to provide (with your consent) your personal information to another health care practitioner, for example, when you are referred to another practitioner for treatment;▪to inform you about products or services we believe would benefit or be of interest to you, in circumstances where you might fairly and reasonably expect, and where you have not opted out from such receiving such information;
▪to conduct market research and market our products or services to you more generally (where you have consented to this);
▪to disclose to organisations who conduct marketing activities for us, subject to their obligations to protect privacy (where you have consented to this);
▪to assist with the delivery of goods or services (including physical delivery); and to third parties who act on our behalf (such as mail houses, health providers) when providing you with the goods and services with your consent and in accordance with this Policy.;
▪to fulfil the purpose for which you have provided your personal information to us;
▪when it is necessary to prevent a serious and imminent threat to a person’s life, health or safety or to public health or safety;
▪to investigate and resolve complaints concerning the provision of goods or services;
▪to allow you to participate in interactive features of our services, including on social media, when you choose to do so; and
▪to comply with our legal obligations.

Contour Clinics may disclose personal information collected from you to:

▪ organisations who conduct marketing activities for us, subject to their obligations to protect privacy;
▪ assist with the delivery of goods or services (including physical delivery); and to third parties who act on our behalf (such as mail houses, health providers) provided that the primary use is permitted.

Clinically relevant patient information may be shared with other relevant health care practitioners and/or third parties.

Patient information may also be used to contact the patient to inform them about the need for a check-up or confirming appointments. A patient may elect not to be contacted in this matter if they so wish.

Information may also be required to be released to courts, tribunals or regulatory authorities as agreed or authorised by law. In most cases this will require a court to order the release of the information, although information may also be released if Contour Clinics believes that this is necessary to prevent a serious and imminent threat to a person’s life, health or safety, or to public health and safety. Some information, such as the patient’s identity and the type of consultation provided, may be released in order to allow Medicare benefits to be claimed where applicable. Commonwealth legislation also allows records to be inspected by representatives of the Medicare Australia in order to investigate whether Medicare benefits have been paid appropriately.

 

Data quality

Contour Clinics will take reasonable steps to ensure that the personal information we collect from patients is accurate, complete and up-to-date. When a patient informs Contour Clinics of any inaccuracy, it will be corrected as soon as possible.

Data Security

Contour Clinics will take all reasonable steps to ensure that the personal information we hold about a patient is protected from misuse, loss and unauthorised access, modification or disclosure.

Security measures for patient records include electronic storage, password protection and 2 factor authentication

Record cards are kept for each patient. The only people who have access to patient records are the Injectors and Dermal and Skin Therapists involved in the care of the patient, and practice staff (including non-clinical staff), who need access for purposes such as billing and to provide the patient with the products and/or services. No unauthorised persons are permitted to access the records. Contour Clinics’ staff are bound by confidentiality clauses in the terms of their employment.

Contour Clinics will also take reasonable steps to destroy information held about a patient once that information is no longer required, is not contained in a public record or Contour Clinics is required to maintain under an Australia Law or court order.

 

Access to and correction of personal information

Patients may request access to, and ask Contour Clinics to make corrections to, the personal information that Contour Clinics holds about them.
Contour Clinics will, on request, provide a patient with access to his or her personal information, unless there is an exception which applies under relevant privacy laws. If we refuse to provide access to the information, we will provide reasons for the refusal and inform the patient of any exceptions relied upon.

A suitable time will be arranged for a viewing, with an Injector available to interpret the information, or explain any terms used. A fee may be charged for this service. A response to a question for access must be provided within a reasonable time.

Under some circumstances, Contour Clinics may refuse to provide access to the information held about a patient. This will only occur where releasing the information would pose a serious threat to the health of the patient or another person, would unreasonably impact on the privacy of another person, would interfere in legal investigations or other proceedings, or would otherwise be illegal.

The electronic record and the intellectual property contained in it remain the property of Contour Clinics at all times.

 

Identifiers

Contour Clinics will not adopt, use or disclose any identifier assigned to a member by a government agency, except where required by law. Medicare numbers will only be used for the purposes of claiming Medicare benefits.

 

Anonymity

It is a patient’s right to be dealt with anonymously, provided that it is lawful and practicable. Contour Clinics will try to accommodate this wherever possible. However, it may not be possible for Contour Clinics to provide optimal services without access to a patient’s personal information.

Trans-border data flows

Contour Clinics may transfer data about the patient to a third party in a foreign country provided that data is deleted after a period of time and is used solely for the purposes of communication. These foreign countries include, amongst others, the Philippines. This data will receive the same level of protection afforded in the Privacy Act and APPs.

Sensitive information

Contour Clinics will not collect sensitive information about you without your consent, except where collecting such information is required by law, or where you (or your representative) cannot give consent and the information is needed to provide a health service to you or to reduce a threat to the life or health of another person.
‘Sensitive information’ is defined as information about a person’s health, their racial or ethnic origin, their political, religious or philosophical beliefs and affiliations, their membership in professional or trade associations or unions, their sexual preferences or practices, or their criminal record.

Requests, Complaints or Questions

If a patient wishes to gain access to his or her personal information, make a complaint about a breach of his or her privacy or have any questions on how his or her personal information is collected or used, the patient can forward his or her request, complaint or question to the address below:
Robyn Weinberg: robyn@contourclinics.com.au

Contour Clinics will respond to a patient’s request, complaint or question within a reasonable time (45 days).

Patients may also make a complaint to the Office of the Australian Information Commissioner (OAIC) about the handling of their personal information as covered by the Privacy Act. Information on how to made a complaint to the OAIC can be found at www.oaic.gov.au or 1300 363 992.

 

Changes to the Privacy Policy
This Privacy Policy was last updated on 8 May 2024. Contour Clinics may alter or modify it without notice.