Read our Terms & Conditions

Online Booking and Pre-Authorisation Fee

When you make a booking online, you will be asked for your debit/credit card details to secure your appointment
Notably, this is not a charge for your treatment, nor does it represent the full payment for your appointment. Rather, this is a way for us to verify your payment method to secure the booking.
Refer to Cancellation Policy below, as we reserve the right to charge your card in the event of failure to attend outside of 72 hours’ notice.

Cancellation Policy

Cancellations made within 72 hours of your appointment or failure to attend will result in a $200 cancellation fee.
A valid credit card is required to reserve booking.
Contour Clinics reserves the right to charge your card if a cancellation fee is applicable.

Prepaid Treatment Packages

The full amount of the prepaid treatment package is payable prior to the commencement of any treatments. Bookings must be made for each treatment within the package.

Contour Clinics has a strict ‘no refund’ policy on prepaid treatment packages for change of mind reasons, in the event that your circumstances change, or in the event that you choose to discontinue treatments.

Memberships at Contour

Terms and Conditions for Contour Clinics’ memberships are found here (link to T&Cs).

Buy One, Get One Free (BOGOF)

Who can use this offer: Anyone who purchases one eligible treatment or product at full price from any Contour Clinics location during the offer period and mentions the CO2 offer at the time of purchase.
What you get: Customer receive a second treatment or product (whichever is applicable) of equal or lesser value free of charge. The second item that is free cannot be swapped for other treatments.
What’s included: Only selected Contour Clinics treatments or products are eligible under this offer. Inclusions are at the discretion of Contour Clinics.
How long it lasts: The offer is valid for 3 years from the date of purchase.
How to redeem this offer: Make a booking with Contour Clinics. Note proof of purchase history or receipt may be requested.
Subject to Availability: Redemption of offer is subject to appointment availability and/or stock availability.
Refunds or changes: No refunds or exchanges on items are permitted under this offer.
Other deals: This offer cannot be combined with any other discounts, vouchers, or promotions.
Exclusions: Treatments received prior to purchasing this promotion do not qualify as your first treatment and will not make you eligible for a complimentary second treatment.
Changes to the offer: Contour Clinics reserves the right to withdraw or amend the offer at any time without prior notice.

Consultation Fee

First consultation is complimentary

Cosmetic Injections – Terms and Conditions

Cosmetic injection treatments appointments require a valid credit card to reserve
Cosmetic injection clients must be deemed medically fit and suitable for treatment, following a consultation with one of our injectors.
Healthcare practitioner consultation required prior to treatment.
The price per area treated will depend on the number of units required and the product used.
For legal reasons, the product names cannot be used in advertising. Please contact one of our injectors at our clinics for details.
All mentions of complimentary top-ups on our website, social media and other communication channels refer to anti-wrinkle treatments only. We do not offer complimentary top-ups on any of our dermal filler treatments.
Treatment options will be based on the patient’s consultation and assessment of suitability. The appropriate practitioner will be chosen accordingly — for example, only a Cosmetic Doctor can perform nose threads or nose dermal filler treatments.

Medications / Change in Medical History

It is the patient’s responsibility to inform Contour Clinics if there is a change in their medical history (eg cold sores or pregnancy) allergies or medications (eg Isotretinoin).

In the unlikely event of an unforeseen emergency involving the care of the patient, the patient will be evacuated to a hospital at the discretion of attending paramedics. All costs relating to the transfer and care of the patient remain the responsibility of the patient. Please advise your treating practitioner of any procedures, medication either oral or topical that you are currently or have recently taken or used.

Review of Procedure

Review of procedures are done at two weeks or four weeks after the procedure depending on the procedure, except in the case of cosmetic emergencies, for example vascular occlusion or infection which will be seen immediately, as an emergency. Asymmetry, typical post treatment swelling, lumpiness will not be reviewed for at least two weeks unless advised otherwise by the doctor. If there are signs of infections or other serious complications, no reviews will take place before the advised review time frame. It is your responsibility to inform the clinic if there are any signs of serious complications. We can be contacted via our Live Chat on our website, email, or phoning the clinic.

Photography

Every patient will have photography prior to their first consultation. In making an appointment at the clinic, patients are consenting to this part of the normal procedure of the clinic. Photographs will also be taken again when advised by the practitioner.

Ceasing the Clinic/Patient Relationship

Contour Clinics practitioners reserve the right to cease the clinic-patient relationship at any time. In this case, the patient will be offered alternative practitioners/clinic to continue their treatments.

Asymmetry

All humans are asymmetrical. Our practitioners will do our best to improve on this. All corrections of asymmetry post treatment are at the cost of the patient. Contour Clinics does not offer any complimentary treatments in the case of asymmetry.

Suitability for Treatment

Contour Clinics does not accept all patients for treatment. Some patients are unsuitable for the procedures performed. Contour Clinics reserves the right to decline or cancel further management of any patient if in the clinical opinion of the medical practitioner the patient is unsuited for further care. In the circumstance Contour Clinics would like to cease the care of our patients, we will refer the patient to another clinic. Contour Clinics offers no guarantee or warranty that any procedure will benefit the patient or have guaranteed outcomes. As a patient at Contour Clinics, you acknowledge that there is no guarantee of results for any procedure. Whilst every effort is made to achieve desired outcomes you as the patient understand that these are not guaranteed. Satisfaction rates of all medical procedures performed at Contour Clinics are very high.

Refund Policy

As there is no guarantee with medical procedures it is essential that the patient understands procedures are not an exact science. Every human body is different and may react differently. Whatever the outcome, the product and or service has been provided, and it is therefore not possible for Contour Clinics or the consulting practitioner to refund procedure fees. This is non-negotiable. Contour Clinics will make every reasonable effort to achieve the aesthetic outcome the patient requests, however no guarantees are offered in relation to the effects of any procedure performed.

Use of Vouchers

Strictly one voucher to be used per appointment
Vouchers can be used at listed clinics only
Voucher must be shown at time of payment

Use of our Website and Copyright Information

The information contained and accessed of https://contourclinics.com.au (the “Site”) is provided by CONTOUR CLINICS for general guidance and is intended to offer the user general information of interest only.

Based on the fundamental universal condition of the electronic communication process, CONTOUR CLINICS does not guarantee or warrant the Site will be uninterrupted, without delay, error-free, omission-free, or free of viruses. Therefore, the information is provided “as is” without warranties of any kind, express or implied, including accuracy, timeliness and completeness. In no event shall CONTOUR CLINICS, its directors, employees, agents or its related corporate entities be liable for any direct, indirect, incidental, special, exemplary, punitive, consequential or other damages whatsoever (including, but not limited to, liability for loss of use, data or profits), without regard to the form of any action, including but not limited to contract, statute, negligence or other tortious actions, arising out of or in connection with the Site, any content on or accessed by use of the Site, or any copying, display or other use hereof.

As content on the Site is subject to copyright, any unauthorised use of any materials on the Site may violate copyright, trademark and other laws. Should a user download the materials on the Site for personal or non-commercial use, the user must retain all copyright and other proprietary notices contained in the original materials on any copies of the material. Materials on the Site may not be modified, reproduced or publicly displayed, performed or distributed or used for any public or commercial purposes. Third Party Links are provided as a convenience to our users. CONTOUR CLINICS does not control and is not responsible for any of these sites or their content.

CO2 Laser Skin Resurfacing Clinical Trial – Terms & Conditions

1. Trial Overview

This clinical trial is designed to evaluate the effectiveness of CO2 laser skin resurfacing using advanced diagnostic and skin imaging tools. Participation is free of charge and includes a range of complimentary services as outlined below.

2. Eligibility

To be eligible for this trial, you must:

Be aged 18 or over
Be medically suitable for CO2 laser treatment, as determined by our clinical team
Not be pregnant or breastfeeding
Not currently using medications or undergoing treatments that could interfere with the procedure or recovery
Provide accurate and current medical history during your consultation

Participation is subject to clinical review and approval. Submission of an application does not guarantee inclusion.

3. Inclusions for Approved Participants

Eligible participants will receive:

A comprehensive in-clinic consultation with a doctor
VISIA skin age and Dermalab analysis
One or more CO2 laser resurfacing treatments (as determined by our clinical team)
Application of healing serums and post-treatment care
A 5-month LED Light Therapy membership (valued at $2,000+)
Clinical photography before and after treatment to assess outcomes

Please note: This is a clinical trial, not a paid promotion or commercial treatment plan.

4. Results & Limitations

Results vary depending on skin type, lifestyle, age, and adherence to pre- and post-care instructions.
While improvements in skin texture and tone are expected, no guaranteed outcomes are offered.
The treatment involves downtime including redness, scabbing, and swelling for up to 10 days.

5. Consent & Photography

By applying, you consent to:

The use of anonymised, de-identified clinical photography for internal evaluation and medical records.
Your photos will not be used for advertising or promotional purposes unless separate written consent is obtained.

6. Withdrawal & Disqualification

You may withdraw from the trial at any time.
Contour Clinics reserves the right to withdraw any participant at its discretion if safety concerns arise or eligibility criteria are no longer met.

7. Data Privacy

All personal information, including medical history and photographs, will be handled in accordance with our Privacy Policy.
Your details will not be shared with third parties without your consent.

Contour Clinics Refer a Friend Terms & Conditions

Contour Clinics’ “Refer a Friend” program rewards our loyal clients (“Referrers”) and their friends or family (“Referees”) with a $100 Contour Clinics Gift Card once the Referee completes and pays for their first eligible appointment.

1. Eligibility

The Referrer must be an existing Contour Clinics client with an active account.
The Referee must be a new client who has never attended or booked at any Contour Clinics location.
Rewards are only issued when:
- The Referee uses the Referrer’s unique referral code at the time of signing up to book.
- The Referee completes and pays for their first eligible appointment.

2. Rewards

Both the Referrer and the Referee will receive a $100 Contour Clinics Gift Card.
Gift Cards are:
- Issued instantly after the Referee’s payment is processed.
- Valid for 3 years from the date of issue.
- Redeemable for eligible treatments or products at any Contour Clinics location.
- Non-transferable and not redeemable for cash.

3. No Referral Limit

There is no cap on how many friends you can refer.
You’ll receive a $100 gift card for every new client who books and pays for their first eligible appointment using your referral code.

4. Usage Restrictions

Referees cannot use the referral gift card toward their first appointment.

5. Fraud & Fair Use

Contour Clinics reserves the right to withhold, cancel or recover rewards if:
- The referral is found to be fraudulent or self-referred.
- The Referee cancels or fails to attend their first appointment.
- The program is misused in a way that breaches our clinic policies.

6. Privacy

Participation implies consent to display first names of the Referrer and Referee within the Contour Clinics app or webstore for confirmation purposes.
All personal information is managed in accordance with our Privacy Policy.