Read our Terms & Conditions

Online Booking and Pre-Authorisation Fee

• Online Booking submissions are booking requests only – to be reviewed and confirmed by Contour Clinics.
• When you make a booking request online, you will be asked for your debit/credit card details to secure your appointment.
• Please note that a $1.00 pre-authorisation will be placed on your card to confirm it is valid with funds available.
• Notably, this is not a charge for your treatment, nor does it represent the full payment for your appointment. Rather, this is a way for us to verify your payment method to secure the booking.
• Refer to Cancellation Policy below, as we reserve the right to charge your card in the event of failure to attend outside of 72 hours’ notice.

Cancellation Policy

• Cancellations made within 72 hours of your appointment or failure to attend will result in a $200 cancellation fee.
  
• A valid credit card is required to reserve booking.
• Contour Clinics reserves the right to charge your card if a cancellation fee is applicable.

Prepaid Treatment Packages

The full amount of the prepaid treatment package is payable prior to the commencement of any treatments. Bookings must be made for each treatment within the package.

Contour Clinics has a strict ‘no refund’ policy on prepaid treatment packages for change of mind reasons, in the event that your circumstances change, or in the event that you choose to discontinue treatments.

 

Consultation Fee

• First consultation is complimentary

Cosmetic Injections – Terms and Conditions

• Cosmetic injection treatments appointments require a valid credit card to reserve
• Cosmetic injection clients must be deemed medically fit and suitable for treatment, following a consultation with one of our injectors.
• Healthcare practitioner consultation required prior to treatment.
• The price per area treated will depend on the number of units required and the product used.
• For legal reasons, the product names cannot be used in advertising. Please contact one of our injectors at our clinics for details.
• All mentions of complimentary top-ups on our website, social media and other communication channels refer to anti-wrinkle treatments only. We do not offer complimentary top-ups on any of our dermal filler treatments.
  

Medications/ Change in Medical History:

It is the patient’s responsibility to inform Contour Clinics if there is a change in their medical history (eg cold sores or pregnancy) allergies or medications (eg Isotretinoin).

In the unlikely event of an unforeseen emergency involving the care of the patient, the patient will be evacuated to a hospital at the discretion of attending paramedics. All costs relating to the transfer and care of the patient remain the responsibility of the patient. Please advise your treating practitioner of any procedures, medication either oral or topical that you are currently or have recently taken or used.

Review of Procedure

Review of procedures are done at two weeks or four weeks after the procedure depending on the procedure, except in the case of cosmetic emergencies, for example vascular occlusion or infection which will be seen immediately, as an emergency. Asymmetry, typical post treatment swelling, lumpiness will not be reviewed for at least two weeks unless advised otherwise by the doctor.  If there are signs of infections or other serious complications, no reviews will take place before the advised review time frame. It is your responsibility to inform the clinic if there are any signs of serious complications. We can be contacted via our Live Chat on our website, email, or phoning the clinic.

Photography

Every patient will have photography prior to their first consultation. In making an appointment at the clinic, patients are consenting to this part of the normal procedure of the clinic. Photographs will also be taken again when advised by the practitioner.

Ceasing the Clinic/Patient Relationship

Contour Clinics practitioners reserve the right to cease the clinic-patient relationship at any time. In this case, the patient will be offered alternative practitioners/clinic to continue their treatments.

Asymmetry

All humans are asymmetrical. Our practitioners will do our best to improve on this. All corrections of asymmetry post treatment are at the cost of the patient. Contour Clinics does not offer any complimentary treatments in the case of asymmetry.

Suitability for treatment:

Contour Clinics does not accept all patients for treatment. Some patients are unsuitable for the procedures performed. Contour Clinics reserves the right to decline or cancel further management of any patient if in the clinical opinion of the medical practitioner the patient is unsuited for further care. In the circumstance Contour Clinics would like to cease the care of our patients, we will refer the patient to another clinic. Contour Clinics offers no guarantee or warranty that any procedure will benefit the patient or have guaranteed outcomes. As a patient at Contour Clinics, you acknowledge that there is no guarantee of results for any procedure. Whilst every effort is made to achieve desired outcomes you as the patient understand that these are not guaranteed. Satisfaction rates of all medical procedures performed at Contour Clinics are very high.

Refund Policy

As there is no guarantee with medical procedures it is essential that the patient understands procedures are not an exact science. Every human body is different and may react differently. Whatever the outcome, the product and or service has been provided, and it is therefore not possible for Contour Clinics or the consulting practitioner to refund procedure fees.  This is non-negotiable. Contour Clinics will make every reasonable effort to achieve the aesthetic outcome the patient requests, however no guarantees are offered in relation to the effects of any procedure performed.

 

Use of Vouchers

• Strictly one voucher to be used per appointment
• Vouchers can be used at listed clinics only
• Voucher must be shown at time of payment

Use of our website and copyright information

The information contained and accessed of https://contourclinics.com.au (the “Site”) is provided by CONTOUR CLINICS for general guidance and is intended to offer the user general information of interest only.

Based on the fundamental universal condition of the electronic communication process, CONTOUR CLINICS does not guarantee or warrant the Site will be uninterrupted, without delay, error-free, omission-free, or free of viruses. Therefore, the information is provided “as is” without warranties of any kind, express or implied, including accuracy, timeliness and completeness. In no event shall CONTOUR CLINICS, its directors, employees, agents or its related corporate entities be liable for any direct, indirect, incidental, special, exemplary, punitive, consequential or other damages whatsoever (including, but not limited to, liability for loss of use, data or profits), without regard to the form of any action, including but not limited to contract, statute, negligence or other tortious actions, arising out of or in connection with the Site, any content on or accessed by use of the Site, or any copying, display or other use hereof.

As content on the Site is subject to copyright, any unauthorised use of any materials on the Site may violate copyright, trademark and other laws. Should a user download the materials on the Site for personal or non-commercial use, the user must retain all copyright and other proprietary notices contained in the original materials on any copies of the material. Materials on the Site may not be modified, reproduced or publicly displayed, performed or distributed or used for any public or commercial purposes. Third Party Links are provided as a convenience to our users. CONTOUR CLINICS does not control and is not responsible for any of these sites or their content.