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Read our Terms & Conditions

1. About these Terms

These Terms and Conditions apply to appointments, purchases, and services provided by Contour Clinics. By booking an appointment, attending a consultation or treatment, purchasing a package or product, or using our website, you agree to these Terms.

We may update these Terms from time to time to reflect changes to our services, policies, and operational requirements.

If you have questions, please contact our team before your appointment.

2. Bookings and Appointment Confirmation

Appointments can be made online, by phone, or in-clinic (where available). A booking is only confirmed once all required booking steps have been completed, including payment of any required deposit.

We recommend arriving a few minutes early for check-in and pre-appointment requirements.

3. Booking Deposits

To secure appointment availability and reduce late cancellations and no-shows, a booking deposit may be required.

3.1 Standard deposit

  • A $75 deposit applies to most standard appointments.

  • The deposit is collected at the time of booking and stored on your profile as credit.

  • This credit is applied towards eligible treatment(s) and purchases at checkout.

3.2 Higher deposit consultations

Some consultations require a higher deposit due to extended appointment time and preparation requirements.

  • Men’s intimate area consultations require a $250 deposit.

  • This deposit is stored as credit and applied towards eligible services at checkout.

3.3 Exclusions (no deposit required)

Booking deposits do not apply to:

  • Follow-up appointments

  • Review appointments

  • Membership-based appointments (Please refer to clause 9.2 from Memberships T&Cs – Membership Late Cancellation/Reschedule Policy: If a member cancels or reschedules their scheduled skin treatment within 48 hours of the appointment time, that month’s skin treatment will be forfeited. This policy does not apply to LED Light Therapy sessions.)

3.4 Complimentary consultations

We require a deposit to secure a complimentary consultation. If you attend your consultation and choose not to proceed with treatment, the deposit will be refunded at checkout.

4. Cancellation and Rescheduling Policy

Our cancellation policy helps protect appointment availability for all patients.

4.1 The 48-hour window

The following rules apply based on the time you notify us before your appointment start time.

4.2 Outside 48 hours

  • Reschedule: Your deposit remains on your account as credit and will be applied to your rescheduled appointment.

  • Cancel: Your deposit can be refunded on request to the original payment method. If a refund is not requested, the deposit will remain on your account as credit for future use.

4.3 Inside 48 hours

  • Cancel, reschedule, or no-show: Your deposit may be forfeited.

  • We may apply discretion on a case-by-case basis. Examples may include sudden illness or circumstances outside your control.

  • If we choose not to forfeit the deposit, it will remain on your account as credit for future use.

4.4 If Contour Clinics needs to reschedule or cancel

If Contour Clinics needs to reschedule or cancel your appointment, your deposit will remain as credit for your rescheduled appointment or can be refunded on request.

5. Payments, Credits and Refunds

5.1 Payments

Payment for treatments and products is due at the time of service or purchase unless otherwise agreed.

5.2 Credits

Deposits are held as credit on your profile until applied at checkout or refunded in accordance with these Terms. Deposit Credit expires after 12 months from the date of initial booking.

5.3 Refunds (deposit refunds)

  • Deposit refunds are processed to the original payment method.

  • Refunds can take 5 to 10 business days, depending on your bank, but are often processed sooner.

5.4 Card storage (optional)

When making a payment, you may have the option to store your card details on your profile for convenience. You can choose whether or not to store your card details.

5.5 Gift Cards

5.5.1 Definitions
In these Terms, “Gift Card” includes physical gift cards and electronic gift cards (“eGift Cards”) issued by Contour Clinics.

5.5.2 Purchase and delivery
a) Gift Cards may be purchased online, by phone, or in clinic (where available).
b) eGift Cards are delivered to the email address provided at the time of purchase. You are responsible for ensuring recipient details are correct.
c) We are not responsible for delivery issues caused by incorrect recipient details, spam filtering, or email provider issues.

5.5.3 Validity period and expiry
a) Gift Cards are valid for 36 months from the date of purchase, unless we state otherwise at the time of purchase.
b) Gift Cards cannot be redeemed after expiry. Any remaining balance will not be refundable, except where required by Australian Consumer Law.

5.5.4 Redemption and use
a) Gift Cards may be redeemed for eligible treatments and products at Contour Clinics locations, subject to clinical suitability and appointment availability.
b) Gift Cards are not a substitute for a consultation, and do not guarantee that a particular treatment will be clinically appropriate or available.
c) If the purchase exceeds the Gift Card balance, the difference must be paid using another accepted payment method.
d) Gift Cards cannot be redeemed for cash, and no change is given for any remaining balance, except where required by law.

5.5.5 Non-transferability and resale
a) Gift Cards may be used by the holder, unless we reasonably suspect fraud, misuse, or unauthorised transfer.
b) Gift Cards must not be resold. We may cancel a Gift Card or refuse redemption where we reasonably suspect resale, fraud, or unauthorised activity.

5.5.6 Refunds and chargebacks
a) Change-of-mind refunds are not available for Gift Card purchases, subject to your rights under Australian Consumer Law.
b) If you believe there has been an error (including duplicate purchase or incorrect amount loaded), contact us promptly and provide proof of purchase. We will investigate and, where appropriate, correct the error.

5.5.7 Lost, stolen, or deleted Gift Cards
a) Treat Gift Cards like cash. We are not responsible for lost or stolen Gift Cards.
b) If you have proof of purchase and sufficient identifying information (such as Gift Card number or confirmation email), we may, at our discretion and where feasible, assist with reissuing or transferring the remaining balance. We may refuse where we cannot verify ownership or where misuse is suspected.

5.5.8 Promotions and additional terms
a) Gift Cards purchased as part of a promotion may be subject to additional promotional terms (for example, bonus value, discounts, or redemption deadlines for promotional components).
b) Where promotional terms conflict with these Gift Card terms, the promotional terms apply to the extent of the conflict.

5.5.9 Consumer Law
Nothing in these Gift Card terms limits any rights you may have under Australian Consumer Law that cannot be excluded.

6. Prepaid Treatment Packages

Prepaid treatment packages must be paid in full prior to commencement of treatments, unless otherwise stated.

  • Bookings must be made for each treatment included in the package.

  • Package inclusions and expiry (if applicable) will be communicated at the time of purchase.

Change of mind refunds are not available for prepaid packages. If your circumstances change, please contact the clinic and we will assess options on a case-by-case basis where appropriate.

7. Memberships

Membership terms and conditions are set out on our Membership Terms page: Membership Terms & Conditions

Membership bookings are excluded from standard booking deposits as outlined above, unless otherwise stated.

8. Consultations and Treatment Suitability

All treatments and recommendations are subject to clinical assessment and suitability.

  • A consultation may be required prior to certain treatments.

  • Treatment options (if any) will be discussed during your consultation based on clinical suitability, medical history, and your goals.

  • We do not guarantee outcomes. Results can vary between individuals and depend on many factors.

Contour Clinics reserves the right to decline treatment or postpone treatment where it is not clinically appropriate or safe to proceed.

9. Changes in Medical History and Medications

It is your responsibility to inform your treating clinician of any changes in your medical history, allergies, or medications, including pregnancy, breastfeeding, and any relevant medical conditions.

If you do not disclose relevant information, this may impact your suitability for treatment and your outcomes.

In the event of an emergency requiring escalation of care, transfer to hospital may be arranged at the discretion of attending health professionals. Costs associated with ambulance transfer and hospital care remain the responsibility of the patient.

10. Post-Treatment Reviews

Where a review is clinically indicated, review timeframes may vary depending on the treatment provided and the clinician’s guidance.

If you experience unexpected symptoms or believe you may be experiencing a complication, please contact the clinic as soon as possible via phone, email, or website live chat for guidance.

11. Photography

Photography may be taken as part of your clinical record. This can include photos prior to treatment, during treatment planning, and after treatment where clinically appropriate.

By attending an appointment, you consent to clinical photography as part of your medical record. Any use of images beyond clinical record-keeping will only occur with your explicit consent and in accordance with applicable privacy requirements.

12. Vouchers and Promotional Offers

Unless otherwise stated:

  • One voucher or promotional offer may be used per appointment.

  • Vouchers and offers must be presented at the time of payment.

  • Offers cannot be combined with other offers, packages, or discounts.

Contour Clinics reserves the right to amend or withdraw promotions where permitted.

13. Ceasing the Clinic-Patient Relationship

Contour Clinics and its clinicians reserve the right to cease the clinic-patient relationship where appropriate, including where there is a breakdown of trust, repeated non-attendance, inappropriate behaviour, or where ongoing care is not clinically appropriate.

Where possible, alternative options may be offered.

14. Website Use and Copyright

The information on https://contourclinics.com.au is provided for general information only. While we take care to keep content accurate and up to date, we do not guarantee the website will be uninterrupted, error-free, or free of viruses.

All content on this website is subject to copyright and may not be reproduced, distributed, or used for commercial purposes without written permission.

Third-party links are provided for convenience. Contour Clinics is not responsible for the content of external websites.

15. Mobile/SMS

The Contour Clinics mobile message service (the “Service”) is operated by Contour Clinics (“Contour Clinics”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Contour Clinics’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Contour Clinics through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Contour Clinics. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Contour or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Contour Clinics mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Contour or email enquiries@contourclinics.com.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

16. Contact

If you have questions about these Terms or your booking, please contact our team on 1300 233 803